On-Site Server Support

Sometimes Remote Support Just Won’t Do.

 

The good news about computer support is that much of it can be handled remotely. However, there are times when there’s no replacement for hands-on, in-person, on-site server support. Which is why Hoop5 has always provided our customers with the industry’s best on-site server support in Southern California.

 

We strongly encourage our clients to utilize our scheduled, on-site preventive server maintenance so we can address issues before they become costly problems. In fact, we even give our scheduled maintenance clients a rate discount because we know taking care of things ahead of time allows all of us to be more proactive vs reactive. Of course, there are always those unforeseen issues that arise from time to time, which is why we also provide all our clients with a guaranteed response time of less than one hour, and an on-site response time of less than four hours.

 

Another advantage of working with Hoop5 Networks is that we assign a specific engineer to be your primary engineer. Your primary engineer serves as your lead on-site resource and will be intimately familiar with your environment. At Hoop5 we also assign a secondary engineer who acts as a backup to your primary and will be equally familiar with your environment should your primary engineer be unavailable or require assistance. Of course these two engineers are also backed up by our entire team of highly motivated systems engineers who possesses a wide range of skills and areas of expertise that they can call on at any time.

 

So regardless of the assistance required or the unexpected needs that arise, Hoop5 has you covered with a service model that fits your business.

 

To learn more about Hoop5’s Onsite Server Support, contact us today.

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